CUSTOMER SUCCESS & SERVICE EXCELLENCE PROGRAM (CSSEP)
Global Sales University.
What is CUSTOMER SUCCESS & SERVICE EXCELLENCE PROGRAM
The Customer Success & Service Excellence Program is built for customer service professionals, support teams, call center agents, and customer success managers who want to deliver outstanding customer experiences, build loyalty, and drive business growth through world-class service.
This program equips you with the skills, tools, and communication mastery needed to delight customers consistently and elevate the service standards of your organization.
Who is CSSEP Meant For?
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Sales people who are struggling with poor or average performance and do believe that more is possible
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Entrepreneurs who want to achieve their ambitious sales target and seeks to do so by learning selling skills that are relevant today
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Sales professionals who are making a lot of efforts but closing very few deals. Those who know that their selling skills are old styled and not
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Sales people working in industries where core selling skills are required to get meaningful results like real estate, technology sales, retail/FMCG, pharmaceuticals, SaaS etc
If you’re tired of average or poor performance and you want a sales training that can help you deliver result and achieve your target this year, this is for you.
Here’s Why Top Sales Teams and Individual Performers Are Choosing CSSEP
Not just another online sales course. This is why we have over 80% recommendation rate!
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Learn at your own pace
100% self-paced and flexible. No disruption to your work.
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Online, global access
Join from anywhere, anytime.
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Highly practical & interactive
Includes roleplays, assignments, peer reviews & gamified sessions.
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Target-focused
Every module is built around helping you and your team hit real sales goals.
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Instructor-led sessions
Learners want to ask questions and interact with trainers.
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Globally recognized certificate
Showcase your upgraded skills with confidence.
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Top-notch Design
Designed to help you become a top-performing, modern-day sales consultant.
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Globally Compatible
We have multiple faculties from multiple countries including Nigeria, Ghana, South Africa etc
Now, here’s What You’ll Learn
Fundamentals of Customer Success & Service Excellence
Communication Mastery & Professional Customer Handling
Communication Mastery & Professional Customer Handling
Conflict Resolution & Complaint Management
Emotional Intelligence for Customer-Facing Teams
Building Customer Loyalty & Long-Term Relationships
Retention, Follow-Up & After-Sales Excellence
Customer Success Strategy & Upsell Opportunities
Are you unsure whether this is for you? And saying…
“But I don’t like online learning…”
We get it — most online trainings are boring and passive.
FSP1 is different. It’s built around:
- Games & roleplays to keep learning exciting
- Peer-to-peer review for deeper insights
- Bite-sized lessons so you can learn fast, retain more, and apply immediately
This is not another Zoom lecture. This is learning by doing — fun, flexible, and focused.
“A month feels long…”
That’s why FSP1 is self-paced — so you never fall behind.
Even if you’re on a project, you can:
- Watch lessons on your own time
- Pause and resume anytime
- Apply what you learn immediately in real-life selling situations
And because the learning is spaced out with short, engaging sessions, you retain more without ever feeling overwhelmed.
“Is it really practical?”
Absolutely. FSP1 is not theory-heavy — it’s action-focused.
You’ll roleplay with real-world scenarios, practice sales calls, handle objections live, and get actionable feedback.
Every module is about doing, not just learning.
TESTIMONIALS
MEET THE INSTRUCTORS
🇳🇬 Bunmi Jembola
Bunmi Jembola is Africa’s leading sales trainer with a decade-long history training Africa’s biggest brands including MTN, SeamlessHR, Coca Cola, Flour Mills PLC etc. BJ has had the opportunity to train over 10,000 sales people and business owners as well as over 1,000 organizations.
Winston Nolan 🇿🇦
Wnston Nolan is one of Africa’s best trainers on sales execution and revenue growth. For almost two decades he has helped over 10,000 sales people win. South Africa’s. Brings nearly 18 years of frontline sales experience, spanning both B2B and B2C environments
🏁 The Goal of CSSEP Is Simple
To transform you from just another seller to a trusted consultant — someone your buyers respect, prefer, and buy from. Join the top 10% salespeople today and stand out.
🎓 Graduate with a Global Certificate
Upon completion, you’ll receive a recognized Certificate of Completion issued by SalesRuby, Africa’s best sales enablement organization which you can proudly add to your portfolio, resume, or LinkedIn.
Individual Subscription
1 - 4 Persons- Practical self-paced learning lasting 1 full month
- Multiple class work, roles play and assignment
- Support for one month after training
- Certificate of completion
- Insights on how to use AI tools to close deals
Corporate Subscription
5 or more Persons- ALL benefits in Gold (Individual Subscription)
- Weekly report for the team
- Weekly report for the team
- Sales Process Template for You to Optimize How You Sell
- Sales Planner for Your Sales Team to Plan Their Work